Shipping Policy - Free Shipping on All Orders
How Will My Order Ship?
When shipping your order, we use Ground Shipping through a Furniture Delivery Frieght Carrier. We only use the best delivery companies in the USA. FutonsBuy.com is a drop-ship company, and as such different items you purchase may be shipped from different locations. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once. If you have any questions about shipping before or after placing an order, or while your order is on its way, our Customer Service department is here to help you. Call us Toll-Free at 800-673-9402.
Smaller products will be shipped with regular ground shipping (USPS, FedEx or UPS). The estimated delivery time will be approximately 3 -5 business days from the time of order. (Not including pre-ship time) for any destination in the United States. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. Generally, ground delivery is available Monday to Saturday 9am to 8pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that if you purchase multiple Ground Shipping items, they may be shipped via Truck Freight instead at the discretion of the manufacturer.
The price listed on the product information screen you ordered is the price you will pay. Shipping is FREE unless otherwise stated or you have requested additional delivery services. There will be no surprises, we want to make shopping online at FutonsBuy.com as easy and convenient for you as possible!
FREE Shipping delivery consists of delivery to the threshold of your home (garage, front entrance etc.) or first dry area if the shipment weight is very large. In an apartment or condo building, the product will be carried up a maximum of two (2) flights of stairs (25 steps*). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order.
*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.
When Will My Order Arrive?
Each product on our websites has a pre-ship processing time, which is the number of business days it will take for your order to be processed and prepared for shipment from the warehouse or distribution center. Because our products are from manufacturers from all over North America, the pre-ship processing time will vary according to the individual manufacturer’s policies and general practices. For example, most orders ship out within 48 hours. To give you an idea of when it will leave the warehouse, check the “Pre-Ship Processing Time” listed on the product information screen of the item you ordered. Actual delivery of your order will then take the following additional amount of time to arrive depending on how your package is being shipped.